Your customer status is determined by two characteristics: the duration of your Nespresso membership or the amount of coffee capsules you purchased during your membership year (see FAQ "What is a membership year or month?") (Starting with the purchase of your first Nespresso coffee capsules).
The duration of Nespresso membership marks the number of years in which at least one purchase of coffee capsules have took place as a registered customer per membership year.
The capsule consumption corresponds to the amount of coffee capsules that you have made from the first order to the last order in the respective member year. Canceled or refunded orders do not count as purchases. If you place an order on www.nespresso.de, the Nespresso app or by phone, the purchase date is the date of shipment of your order.
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