If you place a coffee order using your personal membership number at least once in your membership year (see FAQ "What is a membership year or month?"), you will automatically reach the advanced statuses after a few years.
You also have the opinion to get a status upgrade faster by purchasing a certain amount of Nespresso capsules per membership year. The upgrade will be automatic within 24 hours. To maintain the status, the specified amount of capsules has to be purchase annually. Otherwise, you will be downgraded to your original status.
Connoisseur: You become a Connoisseur as soon as you place your first billed coffee order
Expert: You reach this level if you have been a loyal customer for 5 years (at least one capsule order/membership year) or purchased at least 1,000 coffee capsules per year.
Ambassador: You reach this level if you have been a loyal customer for 10 years or more (at least one capsule order/membership year) or by more than 1,500 coffee capsules per year.
How do I know that I am on the verge of being upgrade?
If you have subscribed our newsletter, we will inform you when you are verge to receive a new status. Please keep an eye on your membership in the logged-in area, if you don’t give us your consent to inform you via E-Mail.
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