It is possible to lose your status. We differentiate between the status acquisition due to Nespresso membership or that of capsule consumption (see FAQ “How can I reach the next higher status?”).
Nespresso membership
To maintain your status, you have to purchase Nespresso coffee capsules at least once per membership year (see FAQ “What is a membership year or month?”). If there is no capsule purchase within your membership year, you will lose your status. With a new order, you start from the beginning in the status of the Connoisseur and the affiliation of 0 years.
Capsule consumption
If you have obtained your current status based on purchased coffee capsules, you will be returned to your original status, if the required amount of coffee capsules (Expert: at least 1,000 capsules/membership year, Ambassador: at least 1,500 capsules/membership year) is not achieved. The capsule counter supports you in the logged area.
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