It could be that you have lost your status advantage. Please make sure that you have purchased Nespresso coffee capsules (using your customer account) at least once during your membership year (see FAQ "What is a membership year or month?"). If this was not done, you lose your current status. As soon as you order again, you will start in the status of Connoisseur.
The same applies, if you receive your status through your capsule consumption (see FAQ “How can I reach the next higher status?”). If you don’t receive the required amount of capsules annually, you will be downgraded to your original status.
By the way: New customers, who have not yet ordered coffee, receive the status Connoisseur within 24 hours after the first capsule purchase has taken place.
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