My online capsule counter is 0 (zero), but I already bought capsules this year. Is this a mistake?

The capsule counter is based on your personal membership year (see FAQ “What is a membership year or month?”), and not on the calendar year. Therefore, the capsule counter will be reset in your membership month.

For example: If you have placed your very first coffee order on 29 July 2018, your personal membership month is July and the capsule counter will be reset to zero on 1 July 2019.

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