The displayed years don’t match with my registration date. How can that be? How are my membership years calculated?

The years of your membership are calculated from your first paid coffee order. If you don’t buy capsules for more than 12 months, you affiliation will be set to 0 years (see FAQ “I was downgraded, although I already bought capsules this year. Is this a mistake?”).

If you subsequently place a new order, your membership will begin anew from that date. The years before your inactivity do not count.