An article was deposited for my next order. Why can't I see it?

Basically you still have access to the product stored for your next order. However, it is possible that a variety deposited for you is currently not in stock.

Please understand, that we can only send you products that are currently in stock. If your desired product is currently out of stock, we will be happy to send you an alternative.

Please contact our customer service by phone 0800 18 18 444 or LiveChat for this purpose.

Please also note that redemption is only possible via the Nespresso homepage. Redemption via the Nespresso App is not possible.

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