If your transfer has already been made more than 14 working days ago, please check your bank statements to see if the amount has already been refunded.
If this is not the case, we need a proof of payment by e-mail with the following data:
- the amount paid
- the value date
- the reference number enteredÂ
If you have entered the wrong IBAN, the payment of your invoice could not be sent to us. Please contact your bank for verification.
Click yes to return to the FAQ, click no to ask your question.