The QR code is located on the banderole of the capsule set that came with your machine. Please check the machine box to see to see whether the banderole has come loose and is still in the box.
If your capsule set does not contain a banderole, you can request a replacement code via our form.
Please note that we require a customer account to issue a replacement code. If you do not have a customer account yet, you can register here for free.
To process your request as fast as possible, we ask you to register your new machine in your customer account. The following link will take you directly to your machine page: My machines (login required)
An Information about the serial number: The serial number is 19 digits and starts with 21..., 22... or 23... depending on the year of manufacture of the machine.
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