If you have purchased your machine in a corresponding promotion period in retail, you will receive your gift by scanning the QR code that is located on the band of the capsule set in the machine carton. Alternatively, you can enter the code on the promotion page.
If your capsule set does not contain a QR code you can request a replacement code via our form.
Please note that we require a customer account to issue a replacement code. Please note that we require a customer account to issue a replacement code. If you do not have a customer account yet, you can register here for free.
To process your request as fast as possible, we ask you to register your new machine in your customer account. The following link will take you directly to your machine page: My machines (login required)
An information about the serial number: The serial number is 19 digits and starts with 21..., 22... or 23... depending on the year of manufacture of the machine.
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