The cup button on my Vertuo Next flashes orange and I cannot draw off coffee

Disconnect the machine from the power and then open the machine using the lever:

Carefully feel the rotor above the capsule shell and test whether it can turn freely. Carefully turn the rotor back and forth with your finger.

If the rotor is free, close the machine again, lock it with the lever and reconnect the machine to the power.

Switch on the machine and wait until it is ready for use (cup button lights up green continuously). Fill the water tank to ¾ with water and position a receptacle with a capacity of at least 0.5L under the coffee spout.

Rinse the machine once. To do this, quickly press the cup dispensing button 3 times in a row. The machine then starts automatically with the rinsing process. As soon as this is finished, the machine automatically switches back to coffee dispensing mode.

Perform this rinsing process 2 to 3 times a week so that no coffee residues remain in the machine.

If the rotor does not turn freely or if the above steps do not help, please contact our technical customer service on 0800 18 18 444 (reachable daily from 7 a.m. to 10 p.m.).