You can track the shipment status of your return shipment using the shipment number that you received with the posting receipt. Please keep the proof of posting for at least 6 months.
The refund of a received return will be made within 14 days in the same way as the incoming payment.
If you have been waiting for your refund for more than 14 days, please send us a photo of the posting receipt of your return via email. Alternatively, you can send us the photo via our Live Chat.
Click yes to return to the FAQ, click no to ask your question.