Please note that we can only pay out overpayments or double payments and credit balance from returns. It is not possible to pay out credits that you have acquired through a voucher promotion. Please note the respective terms and conditions.
For the return transfer we need your bank details in written form. Just send us your IBAN and BIC by e-mail.
For remittances over 200,-€ we ask you to confirm that you are the account holder with a bank statement.
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