Products sold from November 20th - December 24th, 2025, will have extended rights for return until January 11th 2026 in all our sales channels.
For products sold before or after this period, 14 days return of purchase for unused products in its original packaging applies as usual.
If you bought a machine from a retailer, different return rules may apply.
Products purchased in the Nespresso Boutique must be returned in the Nespresso Boutique, please return your product there, together with your receipt. Refunds are made automatically to the card used at the time of purchase, the card does not need to be physically present for the return.
If you have purchased products online, please contact our customer service and we will send you a return slip for you, for easy return.
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