Why is my Aeroccino not working optimally?

You will find most information and help with troubleshooting of your machine on the machine assistance page on our website.

If you have a Nespresso machine with a milk frother (Lattissima, Maestria or Creatista), keep in mind that lime scale may affect the function. When was the last time you descaled your machine?

NOTE: Fresh and cold milk with high fat content, as well as long-lasting milk gives the best froth! Avoid skimming milk or any other substitute (.e.g, oatmeal-, or soydrinks) containing sugar, as this may burn and damage your Aeroccino.

If you have an Aeroccino which does not foam the milk properly, there are a few things you can investigate before contacting us:

1. Check that the whisk spins as it should. Sometimes the magnet that holds and twists the whisk, loses power and needs to be re-magnetized by a light tap on a hard surface - e.g. a table.

2. Do you respect the maximum milk level in your Aeroccino? If you have too much milk, it will be difficult to get a rich and thick foam.

3. Is the milk fresh and cold? Completely fresh milk gives the best froth. If the milk is lukewarm or if it has been opened for a few days, it will affect the foam.

Lattissima
Use the clean-button on your milk frother after each program. Sometimes milk residue get stuck in the pipe, this will be solved by running the clean program a couple of times to clean the system.

On a regular basis, disassemble all parts of the milk frother and put it in a bath of warm water with some soap. It dissolves any milk residues that can clog the system. Rinse thoroughly and then re-assemble your milk frother.

Maestria and Creatista
Always clean the steam pipe with the cleaning program after skimming milk. Make sure no milk residue clogs into the small holes that blows the air out.