The number of capsules to get a free descaling kit, is based on the day you reached the right membership level (Ambassador) and not from the date you joined Nespresso.
When you are logged in to your member account, you'll find status at your member level, under "My Member Status".
If you have any questions regarding your membership, please contact us on 80 909 600 or send us an e-mail.
Click yes to return to the FAQ, click no to ask your question.