Why can’t my Vertuo machine connect to the app?

  1. Use the latest Nespresso Smart app.
  2. Ensure Bluetooth + Wi‑Fi are enabled on your phone/tablet and permissions are granted.
  3. Activate Bluetooth + Wi‑Fi on the machine and make sure it’s not paired to another device.
  4. Keep your device very close to the machine during pairing.
  5. Avoid pairing near a running microwave (signal interference).
  6. Do not pair while your phone/tablet is connected to other Bluetooth devices.
  7. For Wi‑Fi: connect to a 2.4 GHz network (not 5 GHz) using WPA/WPA2 security.
  8. Wi‑Fi names must be 32 characters or fewer and cannot include special characters (%, ", `, etc.).
  9. If pairing still fails, do a factory reset and power cycle the machine (unplug 1 min and retry).
  10.  Move the machine closer to the router during setup.

Additional Notes

  • Close all apps except the Nespresso Smart app.
  • Avoid pairing near USB devices connected to powered computers (can interfere with Bluetooth).
  • Duplicate machine registration in the customer’s account can cause issues—support can remove duplicates.
  • Machines produced before S/N 21130XXX may not work with Android 12+.
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