Please execute the following steps:
1. Login on the website www.nespresso.com and delete all the machines available from My account > My Machines
2. Factory reset the machine from the machine or the Nespresso app
3. Unplug your machine for 10 seconds and plug it back
4. Go to your phone Bluetooth settings and unpair the machine if present. Please use the links to find out how to do it in iOS and in Android.
5. Reboot the phone
6. Uninstall the Nespresso application from the phone and reinstall it from the App Store or Play Store
7. Start from scratch the pairing procedure
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