Most of the machine questions are easy to find on the machine's manual or by watching our videos. Machine manuals and videos can be found by clicking here.
Keep in mind that many errors can be solved by a factory reset of the machine.
If you can not find answers to your question or need help ordering new spare parts for your machine, we recommend you to contact customer service. We are available weekdays 09:00-18:00 and weekends 10:00-19:00.
Please note! We ask you to have the machine close by when you contact us so that we have the opportunity to troubleshoot directly over the phone. We use a visual support tool that enables video assistance directly through your mobile phone - a quick and effective way for us to help you get a working coffee machine again!
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