For health and safety reasons, only unused products, properly protected, in their original packaging, in perfect condition, suitable for resale, accompanied by any accessories, instructions for use and documentation as well as the corresponding invoice.
How to make an online return?
Log in to your account, then go to "My Account" and then "My Orders"
Click on the order you wish to return to us
Below the shipping information, click on "Track Your Order"
In the new tab, click on the "Return Package" tab and fill out the form
You will then be able to generate the shipping label (already prepaid). Please print it and attach it to your shipping box. You can follow the information provided on the downloaded document.
For in-store purchases:
Please make the return or exchange by going to any store, with the receipt for your purchase.
For purchases from a partner:
Please contact the store concerned to find out the terms of withdrawal.
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