Your machine must be registered in your Nespresso customer account before it can be taken over by our service. All Nespresso System machines (Nespresso brand or partner manufacturers) are supported.
The warranty periods for the machines of the Original and Vertuo ranges are as follows:
Magimix: 2 years (3 years for spare parts)
Nespresso, Krups, DeLonghi and KitchenAid: 2 years
The warranty does not apply to any problem related to a failure of use and/or maintenance.
Since July 1, 2025, as part of our new after-sales service offer, we are providing one of these two options to our customers whose machine is faulty, whether it is under warranty or not:
- Repair by our workshops. As a quality assurance, a 6-month warranty is applied to the repairs made.
- Exchange for an identical refurbished model guaranteed for 2 years (subject to availability).
The prices for our after-sales service offer are available by clicking here.
An exclusive offer is reserved for our Ambassador customers. To learn more, please refer to the section "Coverage for Your Faulty Machine ** Ambassador Customers Exclusive **."
If your machine is not repairable, it will enter the appropriate recycling circuit. In the case of using capsules other than Nespresso brand, your machine is covered by Nespresso after-sales service. However, we would like to remind you that we are unable to comment on the compatibility of capsules other than Nespresso brand. We encourage you to consult your capsule supplier.
Click yes to return to the FAQ, click no to ask your question.