To enable us to carry out a diagnosis and take care of your machine if necessary, provide you with its serial number. Tests will be carried out, so it is advisable to be close to your machine during your exchange with our experts at the free number 0800 55 52 53, reachable from Monday to Saturday from 8am to 8pm. In the event of a proven breakdown, Nespresso Assistance offers you its premium service which includes:
-The removal and return of your machine
-The loan of a courtesy machine to not interrupt your tastings
-A 6-month guarantee on intervention
The amount of interventions varies according to your status in our loyalty program (Expert, Expert or Ambassador). You can consult this information, after identification, in the section "my account" then "my membership".
For any questions regarding an ongoing intervention, please contact us at the free number 0800 55 52 53 or via Chat (Monday to Saturday from 8 am to 8 pm).
Click yes to return to the FAQ, click no to ask your question.