Cancel my subscription

When you subscribe to a machine subscription, you are committed for 12 or 24 months (depending on the model chosen). You can decide to cancel it at any time, independently, directly from your personal account on our website (by clicking on the 'My Account' section, then 'My Subscriptions,' and finally 'Cancel My Subscription') under certain conditions.
Note: This feature is not available on the Nespresso app.

• Before the end of your commitment:
  In this case, please note that penalty fees will be charged at 80% of the total purchase price of the machine, excluding the subscription contract, minus the purchase price of the machine under the subscription contract.
  Example: the Lattissima One model is sold for €279 excluding subscription and €99 under the machine subscription. So, (€279 x 0.8) - 99 = €124. The penalty fees for cancellation in this specific case would amount to €124.

• At the end of your commitment:
  You will receive an email two months before the end of your contract, reminding you of your subscription expiration. You can contact us at any time to remove the tacit renewal.

• Once your commitment is completed:
  After the 12 or 24-month commitment, you can cancel your subscription at any time, without any fees, directly from your personal account on our website (by clicking on the 'My Account' section, then 'My Subscriptions,' and finally 'Cancel My Subscription').
  Once your cancellation is recorded by our services, the stop of payments takes effect immediately. Regardless of when you decide to cancel your subscription, the machine remains your property.