Since April 1, 2025, as part of our new after-sales service offer, we are exclusively providing our Ambassador customers with the replacement of their faulty machine—whether it is under warranty or not—with an identical new model (subject to availability) guaranteed for 2 years. This exchange for a new machine is offered if the fault is confirmed following tests conducted with one of our technicians and the diagnosis he establishes.
If you wish, you can benefit from the repair of your faulty machine with a 6-month warranty on the repairs made, or an exchange for an identical refurbished model (subject to availability) guaranteed for 2 years. Whichever option you choose among these three, you will be participating alongside us in the efforts made towards transitioning to a circular economy through the repair, refurbishment, and recycling of our machines.
To learn more about warranty durations and the coverage for your faulty machine, please refer to the section "Warranties and Coverage for Your Faulty Machine" available on this page.
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