Purchases made in Boutique
We regret to inform you that unwanted coffee cannot be returned or exchanged if purchased in a Boutique, so we would ask you to double-check your chosen blends before ordering with our Boutique Coffee Specialists.
If your capsules purchased in a Boutique are damaged on opening the sleeve, these can only be returned to or exchanged in a Boutique.
Purchases made online or by telephone
We hope that you will be happy with your choice of our coffee blends. Should you change your mind, Nespresso is happy to exchange or refund purchases made via our website, App or over the telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days.
To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned capsules, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order, or as a credit on your Nespresso account, to be used against future orders.
Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.
In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules and food bites, where the packaging has been opened or damaged after delivery.
Should you receive damaged capsules, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
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