We hope you’ll always love the Nespresso accessories you purchase. Should you change your mind, you have the right to return goods that don’t suit you within 14 days of delivery, so long as they are in an undamaged and unused condition.
(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)
Purchases made in Boutique
Unwanted accessories that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt.
Purchases made online or by telephone
To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or your Nespresso account for use against your future order.
Should you receive a damaged accessory, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
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