Should you ever wish to return a Nespresso machine, purchased directly from Nespresso, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.
(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)
Purchases made in a Boutique
Unwanted machines that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt.
Purchases made online or by telephone
To arrange the collection of an unwanted Nespresso machine, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your Nespresso account, to be used against a future order.
Should you receive a damaged machine, please notify us by telephone or Live Chat as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Machines purchased in a Nespresso stockist
Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Nespresso is unable to give refunds for machines purchased from anywhere other than Nespresso directly.
Technical Issues
If you are experiencing a technical issue, or need assistance with your machine, please visit our Machine Assistance pages. The advice and video available may resolve the problem. For any further assistance, please contact our Coffee Specialists here.
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