My machine is not working properly. How can I get repaired it?

In case you need immediate assistance with your machine, choose the model of your machine and browse through our troubleshooting guides: https://www.nespresso.com/gr/en/ypostiriksi-gia-ti-mixani#!/

Our Assistance Service Program offers step-by-step instructions and comprehensible guides to help you make the most out of your Nespresso machine and Aeroccino milk frother. Simply choose your model listed below and find everything you need to know about your machine.

If the technical issue persists, please contact our technical assistance service on our free phone number 8001171300 (from Greek fixed line) or at 2106771300. Our Assistance Service Team is available Monday to Saturday, from 8 am to 10 pm. We provide troubleshooting for all Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution.

If a repair is required, we offer the following benefits to our Nespresso members:

• Collection of your machine from your preferred address, without delivery charge.
• A loan machine for the duration of the repair.
• Full repair of your machine and a checking of all its components. This service is free if the machine is under warranty (following the warranty terms and conditions of the manufacturer). Outside the warranty period, our Team will inform you about our current flat fees.
• Return of your repaired machine to your preferred address, without delivery charge.
• A 6-month repair warranty extension covering any work carried out of warranty.