If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble. This most often occurs when the tank runs empty or after a period of non-use.
For Essenza and Le Cube machines: Lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
For Citiz, Pixie, Inissia, U and Lattissima machines: Fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For machines with steam arms: Activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
For any further information on your machine, please contact Nespresso at 8101 1007 from 08:00am to 10:00pm or by email.
You may also visit the Nespresso Assistance video page, where we provide a step-by-step Nespresso Assistance Service guide on each machine.
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