It is always a good idea to check that the used capsule holder is not full, which can prevent the new capsule from being inserted properly.
It is important that, with the capsule holder fully open (with the sliding switch open in the case of U, Prodigio, Expert), the capsule is inserted into the device without any adjustment and then closed until it is completely horizontal.
The coffee flow may be partially or completely blocked. In such a case, it is necessary to clean the pyramid plate (the part that pierces the capsule from the front) with a sponge or a softer brush. Then turn the machine on, fill the water tank with drinking water. Place a large cup under the spout. Brew a portion of water through the machine, without the capsule. Repeat this 3-4 times until you have clean water flowing from the machine.
Suggestion: It's a good idea to do a clean water cleansing once every 1-2 days with 1 cup of water.
Another possible reason is the need to descale the appliance.
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