I have done the descaling process on my Lattissima machine, but the descaling signal still lights up.

Lattissima devices consider the descaling program successful if:

• The descaling pipe was correctly insterted
• 6 dl liquid is poured into water tank (5 dl of water and 1 dl of Nespresso descaling liquid)
• In the rinse period fill the water tank to the maximum level
• At the end of the process the machine turnes itself off

If one of these criterias is not met, the device detects the process has not been performed properly. Please perform the process again as described above (no descaling solution is required for water reprocessing).

If you need further assistance, please contact our toll free number: 06 80 25 82 80