Expert/Prodigio pairing issue

• Check the compatibility of your smartphone or tablet with your device: min. 8.1 iOS or 5.0 for Android and 4.0 for Bluetooth
• Make sure that you have activated the Bluetooth® function
• Always use the latest Nespresso App
• Restore the factory settings to the coffee machine
• Clear the coffee machine from the Nespresso App
• Clear the coffee machine from the Bluetooth® menu
• Make sure your smartphone or tablet is next to the coffee machine (max 20 cm)
• Check your internet connection
• Make sure there are no microwave devices in the vicinity of the device
• If you have the opportunity, try pairing another smart device with your coffee maker

If you need further assistance, please contact our toll free number: 06 80 25 82 80