My Latissima device does not produce proper milk froth. What should I do?

The milk frother or the steam system of the appliance is probably clogged.
-Disassemble the milk frother unit according to the instructions and wash it thoroughly - it can be cleaned in a household dishwasher (max 60 °C) - and reassemble it.
-Switch on the appliance, fill the water tank with drinking water and put the milk frother unit on. Place a large cup/glass under the spout of the milk frother.
-Press and hold the button marked 'clean' on the milk frother unit for 10-15 seconds. The unit will steam through the system. If necessary, repeat the steaming process several times.

- If the above does not solve the problem, descale the appliance as described in the instructions for use.

We can also help you with milk frother cleaning via video. To access the videos, please click on Machine Assistance and then select the type of machine you have and the topic you would like help with. 

Important: For good quality milk foam, you need milk that is chilled, preferably with a higher protein content. Some types of milk (e.g. organic, lactose-free, soy, seed and other alternative milks) do not foam well. Try to use cold, preferably long-life milk with a fat content of between 1.5 and 3.5%.