The coffee outlet may be partially or completely blocked.
It is necessary to clean the pyramid plate (the part which perforates capsules) with a sponge or a softer brush. Then turn on the machine, fill the water tank with drinking water. Place a larger cup under the outlet. Brew some water through the device without capsules. Repeat this procedure 3-4 times until there is clear water flow from the appliance.
Recommendation: It is advisable to clean the water thoroughly once a day with 1 cup of water.
Another possible reason is the device need to be descaled.
If you need further assistance, please contact our toll free number: 06 80 25 82 80
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