What should I do if the button flashes twice orange and the device does not start?

 

Flashing orange light can mean several things, please check the followings:

Did you put a capsule in it? If not, put it in the device as it will not start without a capsule. If you have put it in, check that not all the water in the black capsule cup has accumulated beforehand.

This place would need to be kept dry. It is also a good idea to clean the transparent optical ring around the cup for trouble-free barcode reading.

Make sure that the lever that closes the head is turned all the way to the stop (may vary depending on the model: till lock sign or beyond)

Carefully turn the rotating pyramid plate on the top of the head 2-3 times in both directions. Due to the efficient extraction, the rotating head may jam/stuck due to the dissolving coffee oils.

Then start a cleaning program.

If the problem persists, please contact our customer service.

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