Some errors can be rectified online, whereas some will require you to speak with our Coffee Specialists. Please see the below list of the most common error codes and how best to resolve them.
If you have encountered an error code that is not listed below, please call us and our Coffee Specialists will be happy to help.
703 error code
We apologise but are unable to process your request with the details provided.
To continue please call Nespresso and specify the code 703.
709 error code
We apologise, but there seems to be an issue with accessing the appropriate delivery information for this order. If you are trying to copy a previous order, please ensure the delivery method is still available (for example Sunday Delivery may not be available if you are trying to place the order after the final cut-off.
If the problem persists, please call Nespresso and specify the code 709.
710 error code
Unfortunately your registration has not yet been completed. Please allow 30 minutes and try again.
Should you continue to see this message please call Nespresso and specify the error code 710.
711 error code
We apologise but are unable to process your order. To continue with your order please call Nespresso and specify the code 711.
729 & 740 error codes
There is a problem with your account. Please call Nespresso and specify the code 729/740.
741 error code
A problem occurred due to a technical problem. Please try closing your browser and reloading the webpage.
If the issue persists, please call Nespresso and specify the code 741.
766 error code
The transaction failed. This may be due to an error inputting the card details, 3D secure details, or the card has been declined by your bank. Please try placing your order again.
If the problem persists, contact Nespresso and specify the code 766.
767 error code
There was an error when trying to save your card as the default billing address does not match the billing address of the card. Amend the address before trying again.
If the problem persists, please contact Nespresso and specify the code 767.
814 error code
Your credentials are not valid for this current store. You may be trying to log in on a different country’s website. On the desktop website, please ensure the flag in the bottom left corner of the page shows the United Kingdom or Ireland, as required, before trying again. On the App, press ‘More’, then ’Countries & Languages’ and ensure the correct country is selected, before trying again.
If the problem persists, please contact Nespresso and specify the code 814.
Generic error code of numbers and letters (e.g. 54-fta)
We apologise, but the website has encountered a temporary error. Please wait a few minutes before trying to process your request again.
If the problem persists, please contact Nespresso and specify the code you encountered.
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