My VertuoPlus machine still has the 2 coloured descaling light on after descaling has been completed. What should I do?

Please follow these steps:

1. Turn the machine on, so it has the steady half-and-half light.
2. Open the head of the machine by pushing the lever up to ensure any used capsules are ejected.
3. Close the head on the machine by pushing the lever down.
4. Turn off the machine by holding the lever down for 3 seconds.
5. Empty the cup support and used capsule container.
6. Add 2-3 inches of water into the water tank.
7. To enter descaling mode, press and hold both the lever down and the coffee button for 3 seconds, you should get an orange light that blinks once every 2 seconds.
8. Press the lever down once.
9. Ensure there is a container underneath to catch the water.
10. Press the coffee button to start.
11. Once the machine has stopped, and you have no more water in the water tank, press the coffee button once with no water in (this will make a vibrating noise as there is no water in there, this is normal)
12. Once this has stopped, and it is back to blinking once every 2 seconds. You can exit the descaling mode by pressing and holding the coffee button and lever down at the same time for 3 seconds.
13. This will then return to the solid green light.
14. Please wait 10 minutes for the machine to cool down before use.

If these steps do not resolve the issue, please contact our Coffee Specialists here.