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• How do I know the package I ordered is safe?

  At Nespresso, we take the health and safety of our customers, employees and products extremely seriously.
  Our storage operates at maximum hygiene and according to the most severe standards.
  Every hour we cease activity and perform disinfection of the surfaces in the warehouse as well as hand washing.
  Also, our delivery companies follow strict protocols in this matter.

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• Do you collect used capsules recycling bags in deliveries?

  The Couriers are guided to maintain hygiene and hand cleaning between deliveries. 

  Recycling is an important value for Nespresso, and we invest many resources to ensure the used capsules are handled and the materials (Coffee & Aluminum) are transferred to second use.  

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• Did you close your factories?

  No. Our factories are still operating.
  The health and safety of our employees is our priority and we have organized our factories to enable the implementation of social distancing and heightened hygiene rules.

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• Are your products safe?

  Yes, at Nespresso we take the health and safety of our customers and employees very seriously.
  We take all necessary steps to ensure that our products are safe from Covid-19.

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• Do the Nespresso capsules contain any allergens or gluten?

  Nespresso`s coffee blends do not contain any source of food allergens or gluten.
  However, we recommend that you consult with a doctor to examine specific sensitivity to coffee.

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• What is the price of the coffee blends?

  We at Nespresso are proud of the quality of our coffee.  Our coffee specialists assemble our blends to find the perfect balance between aromatic profile, roast and grind in order to present you with exceptional quality in each cup. Each blend is sold in sleeves, each sleeve containing 10 capsules of the same blend. Prices per sleeve range between 22.20 ₪ to 25.50 ₪. Each capsule may be prepared in a different way (Ristreto/Espresso/Lungo) and served with fresh milk as Cappuccino or Late Macchiato

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• Do Nespresso's coffee blends contain any sugar?

  Nespresso's coffee blends contain 100% pure roast and ground coffee. The flavored Variation blends contain no added sugars, but the natural flavor extracts may be considered carbohydrates.

  We recommend consulting with a physician in case of sugar-intolerance.

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• Will the Vertuo system replace the Original line machines?

  The Vertuoline system is offering new moments for coffee consumers who enjoys drinking coffee in large cups.
  The Vertuo system exists alongside the Original system.
  Our customers are able to choose a machine that is best suited for their needs.
  We will keep expanding our Original line simultaneously with the Vertuo line.
  We invite you to discover your matching system on the next link: https://www.nespresso.com/il/he/coffee-selector.

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• Can I use the voucher at the website?

  The voucher can be used for purchasing by phone on *2500 or on our free phone number 1-800-255-355.
  It can also be used in one of Nespresso`s boutiques.
  The locations and opening hours: https://www.nespresso.com/il/en/storeLocator

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• How much caffeine is in cup of Nespresso?

  All of our caffeinated coffee blends contain approximately the same amount of caffeine. Between 60-90 MG depending on the type of blend.

  Nonetheless, since caffeine melts in water, the more water is used, the amount of caffeine increases in the cup. For that reason it is not possible to precisely determine the amount of caffeine in a cup of espresso.

  In addition, the intensity of the coffee is not related to the amount of caffeine in the cup. The intensity is determined by the toasting, the texture and the bitterness of the blend.

  Apart from that, in addition to the caffeinated blends, Nespresso offers a variety of decaffeinated coffee blends.

  The seperation of caffeine from the coffee beans is done by a washing process done with water. This complex and costly process is meant to preserve the quality of the beans and does not harm the aroma or the intensity of the blend. Thanks to this method, all of Nespresso's decaffinated blends are 100% natural blends, brewed from the best high quality coffee beans in the world, with no added substances.

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• What is the difference between Vertuo and Original?

  With Vertuo you can make an espresso to a larger cup of coffee - Espresso (40ml), Double Espresso (80ml), Gran Lungo (150ml), Mug (230ml), Alto (414ml). Innovative CentrifusionTM extraction and barcode technology adjusts the brewing parameters for each blend to ensure a great quality coffee and rich crema whatever the cup size. These can all be enjoyed with cold milk straight from the fridge. Original is for your classic espresso experience – espressos, cappuccinos or lattes. The machine uses a high- pressure 19 bar extraction system to release the coffee and fresh aromas from each capsule and if with a milk facility, provides hot milk for espresso based recipes.

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• Are Nespresso Coffees Kosher for Passover?

  Nespresso Coffees are compliant with the Jewish religious requirements, and are thus kosher certified.
  In keeping with kosher certification, the Coffees without flavors are “Passover” certified.
  Coffees with flavors are ”Parve” certified.

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• What payment options are available?

  Payment at the boutiques, can be done either by credit card or cash.

  Payment through the website or by phone, can be done with all major credit cards - Visa, Mastercard and American Express.

  Payment with a cheque or bank transfer can be done only through our phone services, with the following conditions:

  1. An order paid with a cheque will be supplied only after the cheque has arrived at the company`s main office.
  The cheque can be sent by standard mail to the following address:
  Shaham St, 36, Petach-Tikva to "Nespresso Israel Ltd".

  2. Bank Transfer – your order will be delivered, after payment approval. The transfer can be completed using the following details:
  Bank 022, Branch 001, Account number 0500518006.

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• What are the delivery costs?

  When ordering 10 coffee sleeves or more, or the total cost allots to 220 ILS, your delivery charge is free, which ever one is the lower of the two.

  When placing an order where the total contains less than 10 coffee sleeves, a 27 ILS delivery charge will be added to the total cost of your order.

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• I would like to return coffee that I've bought, how would I go about doing that?

  Coffee is a food product, which by law we are not obligated to receive back. With that in mind, if there are several sleeves that you are not satisfied with, you may return them, paying a small cancellation fee of 35 ₪, within 14 days of purchase.
  For your information, coffee that is returned to us is destroyed, not resold.

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• Is it possible to place an order and pick it up from one of your Boutiques?

  Definitely!

  We know your time is valuable, therefore you can place your order by phone and your package will be waiting for you at the boutique of your choice.  

  How does it work?

  1. Dial *2500 and place an order of your favorite coffee blends.

  2. After just 30 minutes, you can pick up your coffee order from the boutique of your choosing, without having to wait in line.

  *You are able to place your order during the boutique`s opening hours and up to an hour before the boutique`s closing time.

  To view the boutique`s activity hours, click here.

  ** This service is available for active members of the Nespresso & You Club only. Ordering a machine using this service is available for some models of the machines. There's a limitation to the amount of Coffee sleeves that can be picked up via this servce; Please stay updated through our phone service at *2500. ID must be presented when collecting the package from the boutique.

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• What happens if I`m not at home during the time of the delivery?

  Don’t worry! Even if you aren't home during the delivery time, you are able to select on an "agreed upon place" where your package will be stored (ex. an electricity cabinet, near the front door, etc.) anywhere that is most convenient for you to pick up your order from -  and we`ll make sure to leave it there for you.

  The "agreed upon place" should be mentioned in the "special instructions" section in `step 2 - delivery setup`.

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• I forgot the password for my account.

  To reset your password, please click here.
  A new password will be sent to the email you indicate.

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• I receive a newsletter to my email, but I havn't received the password for my account.

  In order to place an online order, first you are required to register - on the upper side, click on the "Sign in to your account" > "Create an Account" button and enter your details and an active email address. Nespresso will send a confirmation message to your email. The registration needs to be confirmed via that message.

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• Why isn't the application responding?

  To ensure proper usage of the application, make sure that your internet connection is stable and strong enough.
  If you are still experiencing difficulties useing the application, you can contact us by phone number *2500. Our Coffee Specialists will be glad to assist you.

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• Do I need to register on the website in order to be able to place an order?

  Yes, in order to place an order on the website, one must register to the Nespresso Club first, this will also ensure that you receive the benefits you are entitled to, which will also be displayed on the website.

  If you are already registered to the Nespresso Club, your account details will be synchronized with the data on our registration system. This may take up to one business day – after which you will be able to review your previous orders, and enjoy the benefits that match your membership status, and much more.

  If you are a new customer, once you register on the website, a new client number will be created for you, so that you can start enjoying all the benefits.

  We recommend approving the email notifications, that way you will never miss out on any news, coffee blend updates, new products and benefits!

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• How can I review my order's status?

  Your order status will be visible in your personal section (you`ll need to log into your account first), then click on your name and select "my orders".

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• How can I preview previous orders?

  It's very simple! Log into your account on the website, then click on your name and select "My orders".

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• Is the website secured?

  Yes. The website and payment systems are secured and operate according to the strict security standard PCI-DSS. For more information regarding the security and privacy policy on the website click here.

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• Where can I buy machine parts for my machine?

  Nespresso supplies parts according to your requirements. These parts can be purchased via phone number 1800-255-355 or *2500, we are available 24/7. You may order the parts delivered to you, via courier for 27 ₪  (VAT included) or via registered mail for 12 ₪ (VAT included) .
  In addition, you may purchase certain parts via the boutique stores [please call the customer services in advance to make sure stock is available].
  You are welcomed to visit our Technical Department in Petach Tikvah - Bazel 25, Petah Tikva. opening hours Sunday-Thursday between 08:00 - 17:00, Fridays and  days before Holy days 08:00 - 13:00.

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• How often should I descale my machine?

  Nespresso recommends you to descale your machine on a regular basis. For owners of espresso machines this range is every 6 months or every 500 capsules. 

  If your machine has a Rapid Cappuccino System the range is every 3 months or 400 capsules.

  Nespresso has a descaling kit available for each machine model. Each kit contains two packs of lactic acid solution good for two cleanings and costs 27₪ (VAT included). Descaling kits are available for purchase by toll-free phone, the boutique stores or online.

  You're welcomed to find instructional videos and the user's manual for your machine in the following link: https://www.nespresso.com/il/en/machine-assistance 

  In addition, the descaling kit can be found in the following link:  https://www.nespresso.com/il/he/order/accessories/cleaning-kit             

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• How do I get technical service for my machine?

  You can find our Machine Assistance here. 
  The online troubleshooting offers you step-by-step instructions. Simply select your model to begin.

  Nespresso also offers complete technical support for all our range of machines. We invite you to contact us on our toll-free number: 1800-255-355 or *2500 next to your machine in order to operate it together.

  We provide complete technical support for our range of Nespresso machines, utilizing our professional knowledge of their technology. 

  In case that repair is required or you request a physical examination we offer an un-precendented service of Collecting your machine from the address of your choice.

  -Providing a replacement (without milk solution) 

  -Comprehensive repair and maintenance of your machine.

  -Detailed repair report that describes the type of fault, parts exchanged and the solution.

  - The repaired machine will return to your address of your choice

  -6 month warranty repair performed.

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• How to set your machine to be Passover Kosher?

  Do not immerse the machine in water.

  Non-kosher coffees are not to be used in the machine at least 48 hours prior to the process.

  Please follow these steps:

  Pass 2 full water tanks through the machine with no capsule (recommended to be done as a routine process of Descaling every 3-4 months)

  Wait 24 hours with no use of the machine

  Pass 1 more water tank

  In the `Lattissima` models there is a seperate milk container (RCS) - the milk container is to be seperated to it`s diffrent components and be put in the dishwasher.

  At the end of the process the machine is Kosher for Passover and ready for use.

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• How can I recycle used capsules?

  We invite you to collect the used Nespresso capsules in the Nespresso Recycling Bag (Which is a sealed bag made from degradable materials) Upon your next coffee order, you may hand the used capsule bag to the courier.
  A new recycling bag will be added to your new order, per request.
  It is also possible to add a recycling bag while ordering online.
  You may also recycle the capsules at the Nespresso Boutiques.

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• Do I receive reimbursement for recycling used capsules?

  Nespresso capsules are made from aluminum, a material which keeps our coffee`s freshness and can be recycled endlessly.
  Protecting the environment is the recompense we all receive for recycling capsules and recycling in general.

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• What do you do with the used capsules?

  After collecting the used capsules, they are transferred to the recycling formation set up in collaboration with the company named Amnir. There, the capsules are shredded, and a sorting process is done by separating the coffee from the aluminum.

  The coffee residue collected is used for the creation of compost combining soil and organic substances to make a rich nutritious fertilizer used for fertilizing vineyards.

  The aluminum is sent to the Israeli industry free of charge, where it is melted and processed to be used as a component in various aluminum products.

  For further more information regarding the recycling process please visit our site in the following link: https://www.nespresso.com/il/he/recycling.html

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