Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
The amount of the caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approximately 1.3% of caffeine. Deccaffeinato capsules contain less than 0.1% of caffeine.
Espresso (1.35 oz/40 ml) --> around 55-65 mg of caffeine
Lungo (3.75 oz/110 ml) --> around 77-89 mg of caffeine
Espresso decaffeinato (1.35 oz/40 ml) --> less than 0.005 mg of caffeine
Lungo decaffeinato (3.75 oz/110 ml) --> less than 0.008 mg of caffeine
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In order to register, please log on to our Internet site www.nespresso.com. You can see the flag at the top on the right on our website. Please select your country through this flag button. Click on “Order your capsules” and then “It’s your first order Subscribe now”.
Select “I do not yet have a membership number” and click on “Create my account”.
Enter the delivery and billing addresses desired for your order and click on “Continue”.
Type your e-mail address and then your password on the next page.
Your account is created and you will be able to place your order immediately by clicking on “ORDER”.
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Your password may be reset by following this link. Using your e-mail address and membership number, you can set a new password to immediately access your account online.
If you do not know a member number, select Option 2 and request a link to be sent via email.
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For professional use in offices, HORECA where you will prepare more then 15 cups of coffee per day, we offer a professional business solutions, coffee machines and blends.
The shelf life of each Nespresso capsule is 12 months. During this period Nespresso guarantes the preservation of all aromas. After that time, the coffee is not considered as a health risk, but some of the aromas might be lost.
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The amount of the caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approximately 1.3% of caffeine. Deccaffeinato capsules contain less than 0.1% of caffeine.
Espresso (1.35 oz/40 ml) --> around 55-65 mg of caffeine
Lungo (3.75 oz/110 ml) --> around 77-89 mg of caffeine
Espresso decaffeinato (1.35 oz/40 ml) --> less than 0.005 mg of caffeine
Lungo decaffeinato (3.75 oz/110 ml) --> less than 0.008 mg of caffeine
Did this answer your question?
Click yes to return to the FAQ, click no to ask your question.
For professional use in offices, HORECA where you will prepare more then 15 cups of coffee per day, we offer a professional business solutions, coffee machines and blends.
In order to register, please log on to our Internet site www.nespresso.com. You can see the flag at the top on the right on our website. Please select your country through this flag button. Click on “Order your capsules” and then “It’s your first order Subscribe now”.
Select “I do not yet have a membership number” and click on “Create my account”.
Enter the delivery and billing addresses desired for your order and click on “Continue”.
Type your e-mail address and then your password on the next page.
Your account is created and you will be able to place your order immediately by clicking on “ORDER”.
Did this answer your question?
Click yes to return to the FAQ, click no to ask your question.
1. You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.
2. Your e-mail address may be linked to a Club account in a different country. If so, you will need to either request this be removed from the foreign Club account, or alternatively, use a different e-mail address for your new account.
3. There may be a typing error in the information provided. Double check the spelling of the information, and that there is no a space.
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Your password may be reset by following this link. Using your e-mail address and membership number, you can set a new password to immediately access your account online.
If you do not know a member number, select Option 2 and request a link to be sent via email.
Did this answer your question?
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You may modify any of your Nespresso Club account details, including billing and delivery addresses, by logging into your account online. On the capsule order page, click the “My Account” tab and then “My Addresses”. You can add, delete or modify existing addresses here. It is not possible to add another country.
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We would be grateful if you could communicate us the model of your Nespresso machine by e-mail. We will be glad to send you the right manual in PDF form.
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Froth results will vary based on milk choice, its origin and, most importantly, its freshness. Use the coiled milk frothing whisk for cappuccinos and latte macchiato.
For best results, use ice cold milk from a newly opened container (no more than 3 days). Milk proteins break down rapidly after exposure to sun and oxygen and, therefore, milk which is perfectly suitable for most culinary applications will produce unsatisfactory frothing results.
Different brands and types of milk will produce different qualities of froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter.
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Unfortunately, we currently do not have any recycling system in your country. Such infrastructures a setted up once we have a Club or at least a representation on place which is currently not the case. You can use coffee grounds as compost and recycle the aluminum separately.
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If your question is not listed please click here to contact us by phone or email.
