The website says my order is not eligible. Why?
The website automatically verifies whether an order meets the eligibility requirements for withdrawal.
The form performs several validation checks, including:
- Email address format validation
- Verification that the order number matches the email address provided
- Verification that a withdrawal request has not already been submitted for the order
- Verification that the order is within the eligibility period
- Please check that the order does not contain any food items (such as coffee, biscuits, sugar and chocolate).
If your order is shown as not eligible and you believe this is incorrect, please contact our Customer Relationship Centre for assistance.
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