We kindly ask you to check that the water tank is full and properly positioned on the machine. Ensure that a new capsule has been inserted in the correct position, that the top part of the machine is closed, and press the start button. Water should start flowing from the spout.
If the machine indicates the descaling light, try running a descaling cycle on your machine.
You can follow a short tutorial by clicking here, selecting your machine model, and navigating to the "Descaling" section.
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