Contact us at the toll-free number 800 39 20 29 or through Livechat or Whatsapp to assess the status of your order and determine how to proceed.
If you paid with a credit card, you can receive the refund directly to your card. Alternatively, you can request the refund to be credited to your customer account or through a bank transfer.
If you paid using different payment methods, the Coffee Specialist you speak with will explain the available refund options to you.
Click yes to return to the FAQ, click no to ask your question.