The dispensing spout may be clogged. We kindly ask you to perform a descaling of the machine and, with the machine turned off, clean the spout and the pyramid plate. You can find the pyramid plate inside the compartment where you insert the capsule, and it is the part where the flat part of the capsule rests.
You can follow a short tutorial by clicking here, selecting your machine model, and navigating to the "Descaling" section.
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