My machine dispenses with coffee residues.What can I do?

Clean the machine’s interior following these simple steps:

• With the machine switched off, open the capsule compartment.
• Dampen a toothbrush and scrub the compartment on the rough surface that pierces the capsule’s silver membrane. 
• Continue with circular movements until the toothbrush is clean.
• Close the capsule compartment, turn on the machine and dispense a small amount of water to eliminate any coffee residues.
• If necessary repeat the previous step until the water dispensed is almost clear.

We recommend regularly performing the descaling procedure. Please select your machine here and navigate to the "Descaling" section to view the steps.

If, despite the suggestions, the machine still requires further assistance, please contact the toll-free number.

Remember to have your machine with you when contacting us for further troubleshooting.