The capsule broke inside my machine.What do I do?

Allow the machine to cool. Clean the interior following these simple steps:

• With the machine switched off, open the capsule compartment.
• Dampen a toothbrush and scrub the compartment on the rough surface that pierces the capsule’s silver membrane. 
• Continue with circular movements until the toothbrush is clean.
• Close the capsule compartment, turn on the machine and dispense a small amount of water to eliminate any coffee residues.
• If necessary repeat the previous step until the water dispensed is almost clear. 

We recommend regularly performing descaling selecting your machine here and navigate to the "Descaling" section for the steps.

If the problem persists, call the toll-free number 800 39 20 29.

Remember to have your machine with you to proceed with the technical tests when you contact us.