It is possible that your machine needs internal cleaning.
To proceed, we recommend following these steps:
With the machine turned off, open the capsule insertion compartment.
Insert a damp brush and gently scrub the bristles on the inside of the compartment, specifically on the rough surface that punctures the silver membrane of the capsule.
Continue with circular motions until the brush appears clean.
Close the capsule holder, turn on the machine, and dispense a small amount of water to eliminate any coffee residue.
Close the capsule holder again, turn on the machine, and dispense a small amount of water to ensure it comes out almost clear.
If necessary, repeat the previous step until the dispensed water is almost clear.
We recommend performing the decalcification procedure if the problem persists. Please select your machine here and navigate to the "Descaling" section for the steps.
If, despite the suggestions, the machine still requires further assistance, please contact the free toll number.
Remember to have your machine with you when contacting us for further troubleshooting.
Click yes to return to the FAQ, click no to ask your question.