Verify if the issue occurs with any type of coffee or with a specific one.
In the first case, it is possible that your machine needs internal cleaning.
To proceed, we recommend following these steps:
Turn off the machine and open the capsule insertion compartment.
Take a damp brush and gently scrub the bristles on the inside of the compartment, specifically on the rough surface that punctures the silver membrane of the capsule.
Continue with circular motions until the brush appears clean.
Close the capsule holder, turn on the machine, and dispense a small amount of water to flush out any coffee residue.
If necessary, repeat the previous step until the dispensed water is almost clear.
We also recommend performing the decalcification procedure if the issue persists. Please select your machine here and navigate to the "Descaling" section for the steps.
If, despite these suggestions, the machine still requires further assistance, please contact the free toll number.
Remember to have your machine with you when contacting us for further troubleshooting.
Click yes to return to the FAQ, click no to ask your question.