I placed a phone order by contacting customer service but did not receive a copy of the invoice via email. How come?

The automatic sending of the courtesy copy of the invoice is expected for telephone orders placed from the end of October 2022.

If your order was placed on or after that date, please verify that the document is present within the

Nespresso.com website by logging into your personal account in the "My Orders" section.

If not, please contact Customer Service for further verification and request a copy of the courtesy invoice.