I placed an order through Nespresso.com or Nespresso app but did not receive a copy of the invoice via email. How come?

The automatic sending of the invoice copy is expected for orders placed from the end of October 2022.

If your order was placed on or after that date, please verify that the document is present within the Nespresso.com website by logging into your account, in the "My Orders" section.

If not, please contact Customer Service for further verification and request a copy of the courtesy invoice.