How can I return goods?

We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from the goods' receipt only if: (1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country. For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).

For detailed information on Nespresso's returns conditions, please visit our Returns policy page.